Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of Designation	Contact Person Name	Address (Physical Location)	Contact No.	Email ID	Working Hours
Customer Care	Dr. Kiran Jadhav	1A, Meghali Apts, Dahanukar Colony, Lane 2, Kothrud, Pune - 411029	+91 9822601880	jadhavk2000@gmail.com	Mon-Fri 09AM - 05PM
Head of Customer Care	Dr. Kiran Jadhav	1A, Meghali Apts, Dahanukar Colony, Lane 2, Kothrud, Pune - 411029	+91 9822601880	jadhavk2000@gmail.com	-
Compliance Officer	Dr. Kiran Jadhav	1A, Meghali Apts, Dahanukar Colony, Lane 2, Kothrud, Pune - 411029	+91 9822601880	jadhavk2000@gmail.com	Mon-Fri 09AM - 05PM
CEO	Dr. Kiran Jadhav	1A, Meghali Apts, Dahanukar Colony, Lane 2, Kothrud, Pune - 411029	+91 9822601880	jadhavk2000@gmail.com	Mon-Fri 09AM - 05PM
Principal Officer	Dr. Kiran Jadhav	1A, Meghali Apts, Dahanukar Colony, Lane 2, Kothrud, Pune - 411029	+91 9822601880	jadhavk2000@gmail.com	-

The abovementioned details would facilitate the complainants to approach the concerned RA before filing a complaint to SEBI. For more details go to:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in